Who it is for
Support and customer operations teams working out of Intercom.
Intercom
Intercom conversations, contacts, and tickets in chat
Overview
What Intercom does
The Intercom app reaches customer support data held in Intercom from a chat session. Conversations, contacts, tickets, and the support workflows around them are the objects in scope.
The examples supplied with the record give a sense of the intended use. Open conversations on a topic such as billing can be searched and the recurring issues summarized. Contacts belonging to a particular company domain can be found along with their recent conversation history. A single conversation can be fetched so that next steps are drafted from what was actually said.
The listing itself is brief, and does not state whether replies can be sent back into Intercom or whether the connection reads only.
What stands out
The record is unusually short, with the supplied examples pointing at search, contact lookup, and follow-up drafting.
Availability
Where Intercom is listed
Intercom ships this on both marketplaces: Intercom is listed in the Claude connectors directory and in the ChatGPT apps directory, under the same publisher domain.
Only 392 of the 3,150 products in this directory are listed in both marketplaces. One MCP server can serve both surfaces; what differs is each platform's listing and review process.
ChatGPT listing
In the ChatGPT apps directory
- Developer
- Intercom
- Filed under
- Business & Operations
- Listed since
- June 2026
- Authentication
- Authenticates when installed
- Website
- intercom.com
- Policies published
- Privacy policy · Terms of service
- Official listing
- Open in ChatGPT
- Snapshot
- August 2026
Example prompts from the listing
- Search Intercom for open billing conversations and summarize top issues.
- Find Intercom contacts from example.com and pull recent conversation history.
- Fetch this Intercom conversation and draft next steps.
Claude listing
In the Claude connectors directory
Intercom publishes 6 tools to Claude. That is a mid-sized surface: 28.1% of the 1,253 Claude-listed connectors expose fewer.
The median Claude-listed connector filed under Communication publishes 11, so this one sits 5 tools below its bucket's median, 21st of 29.
It falls in the 4-6 tools band, which holds 16.2% of the Claude directory.
Intercom publishes a remote MCP endpoint. Claude connects to it over HTTP; there is nothing to install locally.
Every connector in the Claude directory is remote, all 1,253 of them, so transport is not a differentiator there.
- Publisher
- Intercom
- Verification
- Verified partner (37.8% of the Claude directory)
- Filed under
- Communication
- Endpoint
-
https://mcp.intercom.com/mcp - Documentation
- Publisher setup docs
- Published tools
- 6 · 4-6 tools band
- Depth rank in Communication
- 21 of 29
- Snapshot
- August 2026
Intercom carries partner verification in the Claude directory, which 474 of 1,253 listings do (37.8%). That is a review step past self-publishing, not an Anthropic-built server.
In the publisher's words
How Intercom describes it
The Intercom MCP Server gives your AI tools access to customer data—conversations, tickets, and user data. This lets teams across your business, not just support, use that data in their workflows: from spotting bugs and shaping the product roadmap to refining messaging and preparing for QBRs. Every team can act with clearer visibility into what customers need.
Quoted from the connector's own Claude directory listing as captured in August 2026. Node8 did not write it and does not vouch for it.
Nearby
Other Communication connectors
OneSignal
Messaging, segment, and analytics access for OneSignal
Claude · ChatGPT
Circleback
Retrieves meeting notes, transcripts, and action items
Claude · ChatGPT
EasyReply
Look up support tickets and contact history from chat
ChatGPT
Fellow.ai
Search meeting transcripts, summaries and action items in Fellow
Claude
Fireflies
Search and analyze recorded meeting transcripts
Claude · ChatGPT
Quo
Search and analyze business phone conversations
Claude · ChatGPT
This is an independent catalogue entry compiled by Node8 from Intercom's public marketplace listings as they stood in August 2026. Listing facts come from the marketplaces; the comparisons against the rest of the directory and any live-endpoint measurements are Node8's. Node8 is not affiliated with Intercom, and inclusion here is not an endorsement.
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