# Freshservice — AI Connector Freshservice publishes 35 MCP tools to Claude. Marketplace availability, tool surface, verification tier, and what Node8 measured against the live endpoint. Source: https://node8.ai/ai-connectors/productivity/freshservice/ --- [AI Connectors](https://node8.ai/ai-connectors/) · [Productivity](https://node8.ai/ai-connectors/productivity/) # Freshservice IT service desk tickets, incidents and assets in Freshservice Listed in Claude · 35 published tools · Verified partner [Claude connector docs](https://support.freshservice.com/support/solutions/articles/50000012678-model-context-protocol-mcp-integration-in-freshservice-eap) [freshworks.com](https://www.freshworks.com) Overview ## What Freshservice does Freshservice is the IT service management product from Freshworks. The connector is described as browsing, creating and updating tickets, incidents and service requests, fetching asset details, checking ticket status and assigning agents, so routine service desk work happens in the conversation rather than the console. Thirty-five tools are claimed and the connector carries partner tier. The listing publishes no endpoint URL, so connecting it follows whatever setup path Freshworks documents rather than a public address. A Freshservice instance is required. ### Who it is for Service desk agents and IT managers running support queues in Freshservice. ### Tool surface With no endpoint URL published in the listing there was nothing to probe at all, and the thirty-five tools remain entirely a claim on paper. Availability ## Where Freshservice is listed Freshservice is listed in the Claude connectors directory only. Freshworks has no app under the same domain in the ChatGPT directory; 392 of the 3,150 products here are on both marketplaces, and this is not one of them. The MCP server behind a Claude connector is usually the same server a ChatGPT app would need, so the absence is a distribution decision rather than a technical one. Claude listing ## In the Claude connectors directory Freshservice publishes 35 tools to Claude, deeper than 84.6% of the 1,253 Claude-listed connectors. The median Claude-listed connector filed under Productivity publishes 12, so this one runs 23 tools above its bucket's median and ranks 75th of 462 by tool count. It falls in the 21-50 tools band, which holds 20% of the Claude directory. Freshservice's Claude listing does not publish an endpoint URL. 48 of the 1,253 Claude listings are in the same position: real listings with documentation but no URL in the directory record, so the endpoint has to come from the publisher's own docs. Every connector in the Claude directory is remote, all 1,253 of them, so transport is not a differentiator there. Publisher Freshworks Verification Verified partner (37.8% of the Claude directory) Filed under Productivity Endpoint Not published in the listing Documentation [Publisher setup docs](https://support.freshservice.com/support/solutions/articles/50000012678-model-context-protocol-mcp-integration-in-freshservice-eap) Published tools 35 · 21-50 tools band Depth rank in Productivity 75 of 462 Snapshot August 2026 Freshservice carries partner verification in the Claude directory, which 474 of 1,253 listings do (37.8%). That is a review step past self-publishing, not an Anthropic-built server. In the publisher's words ## How Freshworks describes it > Manage IT service requests, incidents, and assets directly from Claude. Browse, create, and update tickets, incidents, and service requests in Freshservice without leaving your conversation. Fetch asset details, check ticket statuses, assign agents, and automate routine IT workflows using natural language. Make Freshservice a native part of your AI workflow—an intelligent IT service management agent that helps your team resolve issues faster and keep operations running smoothly. Quoted from the connector's own Claude directory listing as captured in August 2026. Node8 did not write it and does not vouch for it. Nearby ## Other Productivity connectors ### [Contentful](https://node8.ai/ai-connectors/productivity/contentful/) Content management operations on Contentful spaces ChatGPT ### [Eventrise](https://node8.ai/ai-connectors/productivity/eventrise/) Ticketing, seating, check-in and reporting for independent venues Claude ### [Lumin](https://node8.ai/ai-connectors/productivity/lumin/) Lumin PDF documents, signature requests and Markdown conversion Claude ### [Outlook Calendar](https://node8.ai/ai-connectors/productivity/outlook-calendar/) Outlook scheduling, availability checks, and meeting updates ChatGPT ### [Unthread](https://node8.ai/ai-connectors/productivity/unthread/) Search support conversations, monitor SLAs and analyse metrics Claude ### [Order by Cash App](https://node8.ai/ai-connectors/productivity/order-by-cash-app/) Order food from nearby restaurants in chat Claude · ChatGPT [All 760 Productivity connectors](https://node8.ai/ai-connectors/productivity/) This is an independent catalogue entry compiled by Node8 from Freshservice's public marketplace listing as it stood in August 2026. Listing facts come from the marketplaces; the comparisons against the rest of the directory and any live-endpoint measurements are Node8's. Node8 is not affiliated with Freshworks, and inclusion here is not an endorsement. ## Want your company reachable inside ChatGPT and Claude? Node8 builds MCP servers end to end: deciding which tools are worth exposing, the authentication and permission model, the review submissions, and the onboarding that gets them used. One server serves ChatGPT, Claude, and Microsoft Copilot. [See how it works](https://node8.ai/mcp) Book a strategy session