Who it is for
Customer success leaders watching account sentiment and churn risk.
Gainsight (Staircase AI)
Customer sentiment, risk and engagement signals from Staircase AI
Overview
What Gainsight (Staircase AI) does
Staircase AI, now part of Gainsight, derives customer sentiment, risk and engagement signals from interaction data rather than from manually maintained health scores. The connector brings those signals into a conversation so a recommendation about an account rests on recorded context instead of a hunch.
Two tools are claimed, a narrow surface next to the Gainsight CS connector from the same publisher, which suggests this one supplies signals to other work rather than running a workflow of its own. The connector carries partner tier and a Gainsight account with Staircase data is required.
Tool surface
Two claimed tools with a 401 in front of them: about the smallest surface a signals feed could present, and unverifiable from outside a tenant.
Availability
Where Gainsight (Staircase AI) is listed
Gainsight (Staircase AI) is listed in the Claude connectors directory only. Gainsight has no app under the same domain in the ChatGPT directory; 392 of the 3,150 products here are on both marketplaces, and this is not one of them.
The MCP server behind a Claude connector is usually the same server a ChatGPT app would need, so the absence is a distribution decision rather than a technical one.
Claude listing
In the Claude connectors directory
Gainsight (Staircase AI) publishes 2 tools to Claude, a deliberately narrow surface; only 5.3% of the 1,253 Claude-listed connectors expose fewer.
The median Claude-listed connector filed under Productivity publishes 12, so this one sits 10 tools below its bucket's median, 408th of 462.
It falls in the 1-3 tools band, which holds 16.4% of the Claude directory.
Gainsight (Staircase AI) publishes a remote MCP endpoint. Claude connects to it over HTTP; there is nothing to install locally.
Every connector in the Claude directory is remote, all 1,253 of them, so transport is not a differentiator there.
- Publisher
- Gainsight
- Verification
- Verified partner (37.8% of the Claude directory)
- Filed under
- Productivity
- Endpoint
-
https://mcp.staircase.ai/mcp - Documentation
- Publisher setup docs
- Published tools
- 2 · 1-3 tools band
- Depth rank in Productivity
- 408 of 462
- Snapshot
- August 2026
Gainsight (Staircase AI) carries partner verification in the Claude directory, which 474 of 1,253 listings do (37.8%). That is a review step past self-publishing, not an Anthropic-built server.
In the publisher's words
How Gainsight describes it
Bring in live customer intelligence from Gainsight's Staircase AI including customer sentiment, risk, engagement and insights - so every answer, insight, and recommendation is grounded in real customer context.
Quoted from the connector's own Claude directory listing as captured in August 2026. Node8 did not write it and does not vouch for it.
Same company
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This is an independent catalogue entry compiled by Node8 from Gainsight (Staircase AI)'s public marketplace listing as it stood in August 2026. Listing facts come from the marketplaces; the comparisons against the rest of the directory and any live-endpoint measurements are Node8's. Node8 is not affiliated with Gainsight, and inclusion here is not an endorsement.
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